Refunds and Returns Policy

Last Updated: 6 May 2026

As a not-for-profit organisation, we appreciate and value every donation made in support of our work and community programs.

As we do not sell physical products or services through this website, this policy relates solely to donations made through our online donation platform.

Donation Refunds

If you believe a donation has been made in error, or you would like to request a refund, please contact us as soon as reasonably possible after the donation.

Refund requests will be considered on a case-by-case basis and may include situations such as:

Accidental duplicate donations
Incorrect donation amounts
Unauthorised transactions
Technical processing errors

To request a refund, please contact us using the contact details provided on this website and include:

Your name
Donation date
Donation amount
Any relevant transaction details

Processing Fees and Bank Charges

Please note that while we will make reasonable efforts to assist with legitimate refund requests, any fees or charges applied by banks, payment processors, or third-party financial institutions are outside of our control.

As such:

Bank fees
Currency conversion fees
Merchant processing fees
International transaction fees

may not be refundable and cannot be reimbursed by us.

Refund Timeframes

Approved refunds will generally be processed back to the original payment method within a reasonable timeframe. Actual processing times may vary depending on your financial institution or payment provider, including Stripe.

Change of Mind

As donations are voluntary contributions made to support our charitable and community activities, refunds for change of mind may not always be available once funds have been processed or allocated.

Contact Us

If you have any questions regarding this Refunds and Returns Policy, please contact us using the details provided on this website.