Donation Policy
Last Updated: 6 May 2026
Thank you for supporting our organisation and the work we do within the community. Every contribution helps us continue delivering practical support, programs, and services to those who need them most.
This Donation Policy outlines how donations made through our website are handled.
Voluntary Donations
All donations made through this website are voluntary and at the donor’s discretion. Donations support the ongoing activities, programs, operational costs, and community initiatives of our organisation unless otherwise specified for a particular campaign or appeal.
Use of Donations
Funds received may be used for:
- Community programs and services
- Meal preparation and delivery initiatives
- Operational and administrative expenses
- Fundraising activities
- Website and technology costs
- Compliance, insurance, and governance requirements
- Other activities aligned with our organisational purpose
Where donations are made toward a specific appeal or project, we will make reasonable efforts to apply the funds accordingly. However, if:
- the appeal has concluded,
- sufficient funding has already been received, or
- circumstances change,
we reserve the right to redirect donations to other areas of need within the organisation.
Online Donations
Online donations are processed securely through Stripe or other approved payment providers. We do not store full payment card details on our website or systems.
Receipts
Donation receipts may be issued electronically to the email address provided at the time of donation. It is the donor’s responsibility to ensure their contact details are entered correctly.
Tax Deductibility
Where applicable, donations may be tax-deductible under Australian law. Donors should seek independent taxation or financial advice regarding their individual circumstances and eligibility for tax deductions.
Refund Requests
If you believe a donation has been made in error, please contact us as soon as reasonably possible. Refund requests will be considered in accordance with our Refunds and Returns Policy. Please note that fees or charges imposed by banks or payment processors are outside of our control and may not be refundable.
Privacy
Any personal information collected during the donation process will be handled in accordance with our Privacy Policy. We do not sell or disclose donor information except where required by law or necessary for secure payment processing and operational purposes.
Fraud Prevention
We reserve the right to refuse, cancel, or review any donation transaction where we reasonably suspect:
- fraudulent activity,
- unauthorised payment use,
- illegal activity, or
- activity inconsistent with Australian laws and regulations.
Changes to This Policy
We may update this Donation Policy from time to time. Any updated version will be published on this page with the revised effective date.
Contact Us
If you have any questions regarding this Donation Policy, please contact us using the details provided on this website.
