Privacy Policy

Last Updated: 6 May 2026

The Village Care Network Inc is committed to protecting your privacy and handling personal information in a responsible and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make a donation, contact us, volunteer, or otherwise interact with our organisation.

Our Commitment to Privacy

We respect your privacy and are committed to complying with applicable Australian privacy laws and good governance practices.

We collect only the personal information reasonably necessary to support our operations, community programs, communications, fundraising activities, and legal obligations.

What Information We Collect

Depending on how you interact with us, we may collect personal information, including:

Your name
Email address
Phone number
Postal address
Donation details
Communication preferences
Volunteer or partnership enquiry information
Information you provide through forms or direct contact

We do not intentionally collect sensitive personal information unless it is necessary and voluntarily provided.

Donations and Payment Information

Online donations made through our website are securely processed by Stripe or other approved payment providers. We do not store full credit card or payment card details on our systems.

Payment providers may collect and process payment information in accordance with their own privacy and security policies.

How We Use Personal Information

We may use personal information to:

Process donations
Issue donation receipts
Respond to enquiries
Manage volunteer or partnership requests
Communicate updates about our organisation and activities
Improve our website and services
Meet legal, financial, and regulatory obligations
Protect the security and integrity of our systems and operations

We do not sell personal information to third parties.

Cookies and Website Technologies

Our website uses limited cookies and similar technologies required for basic website functionality and secure donation processing.

We do not use:

Google Analytics
Advertising trackers
Behavioural profiling tools
Third-party marketing cookies

Some essential cookies may be used by our website platform or payment providers, including Stripe, to support secure transactions and website functionality.

For more information, please refer to our Cookie Policy.

Disclosure of Information

We may disclose personal information where reasonably necessary to:

Payment processing providers
Website or technology service providers
Professional advisers
Regulatory or government authorities where required by law

We take reasonable steps to ensure third parties handle information appropriately and securely.

Data Security

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration or destruction

While we take reasonable precautions, no website or electronic transmission can be guaranteed to be completely secure.

Access and Correction

You may request access to personal information we hold about you and request corrections where information is inaccurate or outdated.

Requests can be made using the contact details provided on this website.

External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Children’s Privacy

We take privacy and safeguarding seriously, particularly where children may be involved in our community programs and activities.

We do not knowingly collect personal information directly from children through this website without appropriate consent or a lawful basis.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on this website.